Customer Service Desk
Descartes' Service Desk and Expertise Centers are a critical component to ensuring the success of our clients.
How Do I Contact the Descartes Help Desk?
Following ITIL principles, Descartes’ portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help.
Click here to access the Service Desk Portal
Click here to download the Descartes Customer Support & Client Services Portfolio (Version 5.0 - April 2025 - PDF, 2.5 MB)
Alternatively you may send an email to [email protected] or call 877 786 9339 (Outside North America: +800 7866 3390) where your enquiry will be routed to the appropriate Expertise Center.
Bob Parker, Executive Vice President, Customer Support & Client Services can also be directly contacted at [email protected] with questions, comments or recommendations on how we can enhance our Service Desk and Expertise Center operations.
Descartes Customer Support Mobile Application
